CONTINUOUS IMPROVEMENT IN THE VOLUNTEERING PROCESS IN AN NGO

Abstract

This work describes a proposal to improve the volunteering process of a local NGO, which is dedicated to providing education and training to people in situations of social and economic vulnerability. It is a five-phase process that analyzes from the call and application to the measurement and evaluation of the volunteer's actions and experience, developed by teaching researchers and scholarship holders from the Management, Innovation and Continuous Improvement Research Group - GIMCo, of the University National Technology, San Nicolás Regional Faculty (UTN-FRSN). The improvement process is approached from the perspective of Industrial Engineering and the innovation approach for continuous improvement from the PDCA (plan-check-act) methodology, quality tools, questionnaires and interviews with interest groups. The objective is to standardize the recruitment process for volunteers and collaborators, and provide innovations for effective management and measurement for decision making. The first results reveal the need for a diagnosis and an action plan that includes a database, well-defined roles and training programs for the professionalization of the volunteer, as well as the creation of interdisciplinary teams and a culture of continuous learning and self-motivation.